• Contact Information: Identifiers such as your name, phone number, and (if you choose to provide it) email address. For example, when you fill out a form on our site or sign up for SMS updates, we may ask for your name and contact details.
• SMS Message Content: The content of communications you send to us or that we send to you via SMS or other messaging platforms. This includes any text messages or inquiries you send, as well as our outgoing messages (such as notifications or responses) that you receive.
• Location Data (Optional): Approximate geographic location information, such as your general region or location derived from your IP address or information you choose to share. We do not collect precise GPS location from your device without your explicit permission. Location data, if collected, may be used to tailor our services (for example, to provide region-specific content or delivery information).
• Usage Logs and Device Information: Information about your visits and interactions with our website and services. This may include your IP address, browser type, device type, unique device identifiers, pages viewed, links clicked, the date and time of each visit, and other technical information. We may use cookies or similar tracking technologies to collect some of this usage data (see “Data Security” and our Cookie Policy if applicable, for more details). These logs help us understand how users navigate our site and use our services.
• Consent and Preference Information: Records of any consents you have given us, such as the opt-in consent to receive SMS messages, and records of your preferences (e.g. whether you agreed to marketing communications). We keep track of when and how you gave consent for our records (for example, when you check a box agreeing to receive text messages, we record that consent).
  
  

• Providing and Managing Services: To operate, maintain, and provide you with the services you request. This includes using your information to create or manage your account (if applicable), to process transactions or orders, and to deliver the features of our website and services.
• Sending Communications: To send you the communications and notifications you have signed up for or that are necessary to fulfill our services. In particular, if you have opted in to our text messaging service, we will use your phone number (and possibly your name or other contact info) to send you SMS messages of various types, such as:
  • Account Notifications – e.g. messages related to your account status, password resets, login alerts, or important notices about your account security or features.
  • Customer Care – e.g. responses to your customer support inquiries, help messages, or follow-ups to assist you with any questions or issues.
  • Delivery Notifications – e.g. updates on the status of services or products you are receiving, such as order confirmations, shipping and delivery updates, appointment or service reminders, or other transactional information.
  • Marketing Messages – e.g. promotional offers, newsletters, or updates about new products or services that we think may interest you. We will only send you marketing text messages if you have given us your consent to receive them (typically by opting in, as described below). You may opt out of marketing messages at any time (see the “Opt-Out Mechanism” section below).
    In addition to SMS texts, we may also use your contact information to communicate with you via email or phone for service-related announcements or if we need to provide information in another format.
• Customer Service and Support: To respond to your inquiries, requests, and feedback. For example, if you contact us with a question or for help, we will use your provided information to communicate with you and resolve the issue. This may include confirming appointments or providing technical support.
• Improvement and Analytics: To understand how our services are used and to improve our offerings. The usage logs and analytics data we collect help us troubleshoot problems, monitor the performance of our messaging (for instance, ensuring SMS delivery), and make informed decisions about enhancements. We may analyze aggregate trends or metrics (for example, to see which website pages are most visited or what time of day users are most responsive to texts) in order to improve user experience and the effectiveness of our communications.
• Marketing and Personalization: To the extent permitted by law and with your consent where required, we may use certain information (like your interactions or location) to personalize the marketing content we send you or to recommend services that might be relevant. For instance, we might send region-specific promotions if we know your general location, or tailor the messaging content based on your past interactions with us. You have control over whether you receive marketing communications, and you can opt out as described in this Policy.
• Legal Compliance and Safety: To comply with applicable laws, regulations, and industry standards, and to enforce our legal rights. For example, we may use and retain certain information to fulfill our obligations in connection with 10DLC (10-Digit Long Code) SMS regulations and carrier requirements, which may include maintaining proof of your consent to receive messages. We may also use your information as necessary to respond to lawful requests by public authorities, court orders, or subpoenas, or to take action to protect the rights, property, or safety of Alan-1, our customers, or others (such as fraud prevention and security monitoring).
• Other Legitimate Business Purposes: We may use your information for other legitimate purposes consistent with the context in which you provided it, with your consent if required. This can include maintaining business records, conducting audits, training and quality assurance, or other purposes that we disclose to you at the time of collection.
  
  

• Service Providers: We may share your information with third-party companies and individuals who perform services on our behalf (often called “service providers” or “processors”). This includes, for example, technology partners that help us send SMS messages or emails (such as SMS gateway providers or messaging platforms), customer relationship management (CRM) tools that organize subscriber information and communications, web hosting providers for our website, analytics providers that assist us in understanding how users interact with our site, and payment processors (if you perform transactions with us). These service providers are given access to the information they need to perform their functions, but they are contractually bound to use it only for our business purposes and to protect it. In other words, they cannot use your data for their own marketing or any purposes not authorized by us.
• Affiliates and Corporate Groups: If Alan-1, Inc. is part of a group of companies or ever forms subsidiaries or affiliates, we may share information within that corporate family as needed to operate our services. Any affiliated entities will honor the commitments of this Privacy Policy. For example, if we establish a subsidiary to help provide our services, we might share customer data with that subsidiary, but only under the same privacy safeguards described here.
• Business Transfers: If we undergo a business transaction such as a merger, acquisition, reorganization, or sale of some or all of our assets, your personal information may be transferred to the parties involved (for example, a surviving entity or a purchaser of the business assets). We will ensure that any such transfer is subject to appropriate confidentiality and privacy obligations, and we will notify you (for example, via a notice on our website or an email) if a transfer results in a change in the use of your personal information contrary to what is stated in this Policy.
• Legal Obligations and Protection of Rights: We may disclose your information when we believe in good faith that such disclosure is necessary to comply with a legal obligation or request (for instance, to comply with subpoenas, court orders, or requests from law enforcement or regulators). We may also share information if we determine it is necessary or appropriate to enforce our Terms of Service or other agreements, to investigate or protect against illegal activities or suspected fraud, or to protect the rights, property, safety, or security of Alan-1, our customers, our employees, or the public. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction, subject to applicable data protection laws.
• With Your Consent or At Your Direction: We will share your personal information with other parties if you specifically request or direct us to do so, or if you give us consent to such sharing. For example, if you instruct us to share your details with a partner organization or if you opt in to a feature that requires sharing information, we will do so under the terms you agreed to.
  
  

• If you have an account or ongoing relationship with us, we will keep your information for as long as your account is active or as needed to provide you with services.
• SMS message content and logs may be retained for a limited time for operational troubleshooting, to comply with carrier requirements, or to provide you with a history of your communications. We do not keep SMS content longer than necessary for those purposes.
• If you opt-out of receiving SMS or other communications, we may retain your contact information (such as your phone number or email) on an internal suppression list to ensure we honor your opt-out and do not contact you again for marketing. We will also retain a record of your opt-out request (e.g., the date you unsubscribed) to demonstrate compliance with anti-spam laws and regulations.
• We retain consent records (such as proof that you agreed to receive messages) as long as needed to demonstrate our compliance with legal obligations (for instance, for the duration of our 10DLC messaging campaign registration or as required by telecommunications carriers).
• We will retain transactional and business records containing personal information (for example, invoices, communications about a purchase, or customer service correspondence) as long as needed for legitimate business purposes or legal compliance. This might include retaining data to resolve disputes, enforce our agreements, or comply with legal obligations.
  
  

• Right to Access and Know: You have the right to request confirmation of whether we are processing your personal information, and to obtain a copy of the personal information we hold about you in a common format. This helps you understand what data we have collected about you.
• Right to Correction: If any of your personal information that we have is inaccurate or incomplete, you have the right to request that we correct or update it. We strive to keep your data accurate, and we encourage you to let us know if it needs to be updated.
• Right to Deletion: You can request that we delete your personal information. We will honor such requests to the extent required by applicable law. Please note that there are some situations where we may retain certain information despite a deletion request, for example, if we need to comply with a legal obligation, complete a transaction you requested, or for internal business purposes consistent with the context in which it was provided (we will inform you if any such situation applies).
• Right to Withdraw Consent: If we rely on your consent to process any of your personal information (such as consent for receiving marketing text messages), you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it will not affect processing of your information under other legal bases.
• Right to Object or Restrict Processing: You may have the right to object to our processing of your personal information or request that we limit the processing of your information in certain cases – for example, if you feel the data is inaccurate or our processing is unlawful. You also have the right to object specifically to processing of your personal information for direct marketing purposes at any time. If you object, we will consider your request and stop or limit processing unless we have compelling legitimate grounds to continue or as otherwise permitted by law.
• Right to Data Portability: For information you provided to us and that we process by automated means on the basis of consent or contract, you have the right to request a copy of such information in a structured, commonly used, machine-readable format, and you have the right to transmit that data to another entity where technically feasible.
• Right to Non-Discrimination: We will not discriminate against you or treat you differently for exercising any of your privacy rights. For example, we will not deny you services, charge you a different price, or provide a different level of service because you exercised your rights under applicable law.
  
  

• California Residents (CCPA/CPRA): If you are a resident of California, in addition to the rights listed above (access, deletion, correction, etc.), you have the right to request that we disclose certain information about our data practices, such as the categories of personal information we have collected, the categories of sources of that information, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it. You also have the right to opt out of the “sale” or “sharing” of your personal information (as those terms are defined under California law); however, as stated, Alan-1 does not sell your personal information to third parties for monetary value, and we do not share your personal information for cross-context behavioral advertising. If in the future we ever engaged in any activity deemed a “sale” or “share” under California law, we would provide a means for you to opt out (such as a “Do Not Sell or Share My Personal Information” link). California residents may also request information about our practices regarding third-party direct marketing (under the “Shine the Light” law), but Alan-1 does not disclose personal data to third parties for their direct marketing purposes without consent. Additionally, California law allows you to designate an authorized agent to make requests on your behalf. We will take steps to verify the identity and authority of an agent acting on your behalf. We will respond to verifiable requests from California residents as required by law, typically within 45 days.
• Residents of the European Economic Area (EEA) and United Kingdom (UK GDPR): If you are in the EEA or UK, you have the rights under GDPR as summarized above (access, rectification, erasure, restriction, objection, portability, and the right not to be subject to a decision based solely on automated processing in certain circumstances). Alan-1 respects these rights. In particular, you have an absolute right to object to the use of your personal information for direct marketing at any time. You also have the right to lodge a complaint with a Data Protection Authority (such as the UK Information Commissioner’s Office or an EU supervisory authority) if you believe our processing of your personal information violates the law. We encourage you to contact us first with any concerns, but you are free to reach out to your regulator as well.
• Canada (PIPEDA): If you are a resident of Canada, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and equivalent provincial laws where applicable. You have the right to access personal information that we hold about you and to request corrections to fix inaccuracies. You also have the right to inquire about our privacy practices (including our handling of your data and our policies and procedures). We will only collect, use, or disclose your personal information with your knowledge and consent, except where otherwise permitted or required by law. You may withdraw your consent to our handling of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. If you have questions or complaints about our privacy practices in Canada, you may contact us or the Office of the Privacy Commissioner of Canada.
  
  

• Text Commands: Simply reply “STOP” to any SMS message you receive from Alan-1. This is the quickest way to opt out. When we receive a “STOP” request, we will send a final confirmation message to let you know you have been unsubscribed, and then you will no longer receive SMS messages from us (aside from that confirmation). You may also text “HELP” for information on how to manage your communication preferences or to get help. These commands are standard across most services, and we honor them immediately.
• Website Opt-Out Form: If available, you may use the online form on our website to opt out of SMS communications or adjust your preferences. (This might be the same form you used to sign up, where you can uncheck or select an option indicating you no longer wish to receive texts.) We will process form submissions as quickly as possible to ensure your number is removed from our active messaging list.
• Contacting Us Directly: You can always opt out or change your preferences by contacting us via email at info@alan-1.com (or through any designated contact method in the Contact section below). Simply let us know that you no longer wish to receive text messages (or other communications), and provide the phone number or contact information that you want removed. We may confirm once we have processed your opt-out request.
  
  

Terms and Conditions for Alan-1.com

• Physical Products (Hardware): Sales of physical arcade cabinets, arcade machines, electronic components, and parts.
• Digital Products (Software): Sales of digital downloadable video games, software applications, and similar digital content.
• Merchandise: Sales of branded merchandise, apparel, collectibles, or other non-electronic goods.
• MLeS Platform Services: Use of our Major League eSports (MLeS) platform and mobile application, which allows users to create accounts, track high scores, participate in leagues or tournaments, post comments, and interact with other players.
  
  

• Minimum Age: You must be at least 13 years old to use the Alan-1 site or MLeS platform. If you are under 13, you are not permitted to create an account or use our services. If you are between 13 and the age of legal majority in your jurisdiction (typically 18 years old), you may only use our services under the supervision of a parent or legal guardian who consents to these Terms. Alan-1 does not knowingly collect personal information from children under 13, and we reserve the right to require proof of age or parental consent for users under 18.
• Purchases by Minors: If you are not legally an adult (under 18 in most states), you may only purchase products from Alan-1 with the involvement or permission of a parent or guardian. By placing an order, you represent that you are legally able to form a binding contract or have obtained necessary consent to do so.
• Accurate Information: When creating an account or placing an order, you agree to provide true, accurate, current, and complete information about yourself. This includes your name, email, shipping and billing information, and any other details we require. You agree to keep your information up-to-date (for example, if you change your email address, update it in your account settings).
• Account Security: You are responsible for maintaining the confidentiality of your account login credentials (username and password) and for all activities that occur under your account. Do not share your account with others or reuse your password on other services. If you suspect any unauthorized use of your account or a security breach, you must notify Alan-1 immediately. Alan-1 is not liable for any loss or damage arising from unauthorized use of your account, but you may be held responsible for losses incurred by Alan-1 or others due to such unauthorized use.
• One Account Per User: You agree not to register multiple accounts for the same person, or create an account on behalf of someone else without their permission. Impersonating any other person or entity or using another person’s account is strictly prohibited. Alan-1 reserves the right to suspend or delete duplicate accounts or accounts that violate this rule.
• Account Termination: Alan-1 may suspend or terminate your account at our discretion if we determine that you have violated these Terms, provided false information, or engaged in conduct that is harmful to our community or business (see Section 9 on Acceptable Use). We may also terminate inactive accounts after giving notice. If your account is terminated, you may lose access to MLeS data, digital purchases, or other content associated with your account (subject to our data retention policies and applicable law).
  
  

• Account Requirement: Participation in MLeS (such as tracking your high scores, competing in leaderboards or tournaments, posting comments, forming teams, etc.) requires a valid Alan-1 user account (see Section 2 above). You must abide by all account rules and keep your account in good standing to remain active on MLeS.
• Free Service (No Fees at Present): MLeS is currently provided to users free of charge. There are no subscription fees or pay-to-play requirements for standard participation at this time. (See Section 4 regarding potential future subscriptions or fees.) All players have equal access to core features such as score tracking, leaderboards, and basic competition entry without payment.
• Fair Play and Sportsmanship: You agree to use the MLeS platform in the spirit of fair competition and sportsmanship. Cheating is strictly prohibited. This includes but is not limited to: using unauthorized hardware or software modifications to alter game performance or scores, exploiting bugs or glitches to gain an unfair advantage, using automated programs or bots, or any other behavior intended to falsify or inflate your performance. Alan-1 reserves the right to invalidate suspicious high scores, disqualify users from competitions, or ban accounts that we determine (in our sole discretion) are cheating or not playing fairly.
• Community Conduct: MLeS includes community features such as friend connections, team creation, user profiles, and comment sections or forums. You must treat other players with respect. Harassment, hate speech, bullying, stalking, or any form of abusive or toxic behavior will not be tolerated (see our Acceptable Use policy in Section 9 for more details on prohibited conduct). Alan-1 may moderate, edit, or remove any user-generated content on MLeS and may suspend or ban users for misconduct.
• User Content on MLeS: Any content you contribute to the MLeS platform (for example, your profile information, avatar, team names, chat messages, forum posts, or comments) and any gameplay data generated (such as high scores, rankings, and achievements) are considered “User Content.” You retain ownership of your User Content, but by using MLeS you grant Alan-1 a license to use that content as described in Section 8 (User Content and Submissions). Please review Section 8 for details on how we may use your high scores, comments, and other submissions.
• Leaderboard and Data Sharing: By participating in MLeS, you agree that your username, high scores, achievements, and other related gameplay data may be publicly displayed on leaderboards or player rankings within the MLeS platform. This data (such as top scores or tournament standings) may be visible to other users and on our website or app. If you prefer not to have this information shared, your only option is to refrain from using the MLeS service.
• No Cash Value: Any points, rankings, rewards, or titles achieved on the MLeS platform are purely honorary and for entertainment purposes, unless otherwise explicitly stated by Alan-1 (for example, a special tournament that offers prizes would be governed by separate rules). MLeS points or standings have no monetary value and cannot be redeemed for cash or merchandise.
• Tournament Rules: From time to time, Alan-1 or partners may host competitions or tournaments via MLeS. These events may have additional official rules or terms (e.g., eligibility criteria, prize details, code of conduct specific to the event). You agree that your participation in any tournament is subject to those additional rules, which will be provided to you at the time of the event. In case of any conflict between these Terms and a specific tournament’s rules, the tournament rules will govern for that event.
• Service Availability: Alan-1 will strive to maintain the availability and integrity of the MLeS platform, but downtime may occur (for maintenance, updates, or unforeseen technical issues). We do not guarantee that MLeS (or any particular feature) will be available at all times or that it will be error-free. Alan-1 is not liable for any loss of rank, score, or data due to service interruptions (see also Section 12, Disclaimer of Warranties). We welcome feedback and will try to address technical issues in a timely manner.
  
  

• No Current Subscription Fees: At present, creating an account and participating in MLeS or accessing online features is free. If you purchase digital games or physical products, you pay per item, but there is no recurring fee for general platform access.
• Possible Future Changes: Alan-1 may decide to add new premium features, membership levels, or subscription services to enhance the user experience. For example, we might offer a paid premium tier with exclusive content, or charge for entry into special tournaments, or introduce a subscription for extended warranty/support services. We have not implemented any such fees as of the “Last Updated” date above, but we want to keep the option available.
• Notice of Introduction of Fees: If we introduce a subscription service or any fees for currently free services, Alan-1 will provide reasonable advance notice to users. Notice may be given by updating these Terms (with a new “Last Updated” date), by email to registered users, or via a prominent announcement on our website or within the MLeS app. We will provide details about what the fees cover, how much they are, and how they will be charged.
• User Choice: Whenever new fees or subscriptions are introduced, you will have a choice whether to participate in the paid service. You will not be automatically enrolled in any subscription without your consent. If you do not agree to start paying for a service that was previously free, you can decline the subscription or discontinue use of that service. Continued use of a feature after introduction of a fee may require payment or will be taken as consent to the new terms if you explicitly sign up for the paid feature.
• Subscription Terms: If and when subscriptions are offered, additional terms and conditions will apply (such as billing cycles, auto-renewal, cancellation policy, etc.). Those terms will be clearly provided at the time you sign up for a subscription. In general, any subscription fees charged will be non-refundable for the period charged (unless stated otherwise or required by law), and early termination of a subscription may result in forfeiture of the remainder of the term. We will always comply with applicable laws regarding subscription billing and cancellations (for example, providing a straightforward way to cancel auto-renewals).
• Changes to Fees: Alan-1 may also in the future introduce one-time fees for certain digital content or enhanced services on MLeS. Any prices or fees are subject to change, but no retroactive charges will be applied. If you have already paid for a period of service or a product, changes in pricing will not affect your existing order or term but would apply prospectively to renewals or new purchases.
  
  

• Order Process: To place an order, add the desired product(s) to your online cart and proceed through our checkout process. You will be asked to provide billing and shipping information, and a payment method. By clicking “Order” or “Purchase” (or a similar confirmation button), you are offering to buy the selected product(s) at the indicated price and agree to pay for them. All orders are subject to acceptance by Alan-1. We reserve the right to accept or decline any order for any reason, including if the product is out of stock, if we suspect fraudulent activity, or in the event of a pricing error (see below). Your receipt of an electronic or other order confirmation does not signify our final acceptance of your order; it simply confirms that we received your request. If we do accept your order, we will either send a shipping confirmation email (for physical goods) or a download/activation confirmation (for digital goods), at which point a binding purchase contract will be in effect.
• Pricing and Product Information: Alan-1 strives to provide accurate pricing, descriptions, and images for all products. However, mistakes can occur. We do not guarantee that all product descriptions, photographs, pricing, or other content is error-free or complete. If we discover an error (for example, a pricing mistake or an incorrect specification), we will correct it as soon as possible. If an error is discovered after you have placed an order (such as an incorrect price that is significantly lower than intended), we reserve the right to either cancel the order (with a full refund to you if you’ve been charged) or contact you to confirm if you still want to proceed with the corrected price or details. We will not charge you a higher price without your consent. If you choose not to proceed at the corrected price, we will cancel your order and refund any payment.
• Availability: All products (including limited-edition merchandise or special arcade units) are offered subject to availability. We may indicate stock levels on the site, but these can change quickly. If you place an order for an item that unexpectedly goes out of stock or becomes unavailable for any reason, Alan-1 will notify you as soon as possible. We reserve the right to cancel items from your order that cannot be fulfilled – you will not be charged for those items, and any amounts already charged will be refunded. Alternatively, we may offer you an option to wait for restock or switch to a comparable item if one is available, at your discretion.
• Payment: You agree to pay the full price of your order, including any applicable taxes, shipping charges, and fees specified at checkout. Payment must be made in U.S. Dollars (USD), unless our site specifically allows other currencies. We accept major credit and debit cards and may accept other forms of payment (such as PayPal, etc.) as listed at checkout. By providing a payment method, you represent that you are authorized to use that method and you authorize Alan-1 (or our third-party payment processor) to charge the full order amount to that payment instrument. Charges are generally processed at the time of order placement (for immediate digital deliveries) or just before shipment (for physical goods). If your payment method cannot be charged or is declined, we may cancel your order. You are responsible for resolving any payment issues and providing a valid payment method.
• Taxes: Prices on our site do not necessarily include sales tax (or use, VAT, or other similar taxes) unless explicitly stated. Alan-1 will collect sales tax for orders shipped to jurisdictions where we are required by law to do so. Any such tax will be added at checkout (after you provide a shipping address) and identified in your order summary. If we do not collect a tax that applies, you may be responsible for paying it directly to your state or local tax authority (for example, “use tax” in certain U.S. states). International customers are responsible for any customs duties, import taxes, or brokerage fees applicable to their orders (see Section 6 on Shipping). We encourage you to check your local tax laws for any obligations.
• Third-Party Payment Processors: We may use third-party payment services to process credit card payments or other payment methods. These services are responsible for securely handling your payment information. By making a purchase, you agree to the processing, storage, and transmission of your payment details by these third parties. Alan-1 does not store your full credit card information on our servers. All transactions are encrypted and secured according to industry standards. We comply with the Payment Card Industry Data Security Standards (PCI DSS) to protect your payment data.
• Order Confirmation and Receipts: Once your payment is successfully processed, you should receive an email confirmation with your order details. Please save this for your records. It will serve as your receipt and may be needed for any returns or warranty claims. If you do not receive confirmation within a reasonable time after placing your order, please check your spam folder or contact us to ensure the order was received.
• Cancellation by You: If you need to cancel or modify an order after it’s placed, contact Alan-1 immediately at our support line or email (see Contact Information at the end of these Terms). We will do our best to accommodate, but note that if an order has already been processed for shipping or a digital download has been delivered, we may not be able to cancel it. In such cases, you may need to proceed with a return once you receive the item (see Section 7 on Returns and Refunds). Digital orders that have been accessed/downloaded may not be cancellable if the content has already been delivered, unless required by law or permitted by our return policy.
• Fraud Prevention: Alan-1 reserves the right to refuse or cancel any order if we suspect fraud or unauthorized or illegal activity. We may contact you for additional verification of your identity or payment information. If we cancel an order and you believe it was in error, please contact us to resolve the issue. This measure is to protect both customers and our business from fraud.
• Electronic Communication: You agree that order confirmations, invoices, and other transactional communications may be provided to you electronically (via email or via your account portal). You are responsible for providing a valid email address and checking it for communications from Alan-1.
  
  

• Shipping Regions: Alan-1 currently ships products to customers within the United States. If we offer international shipping, any applicable country restrictions or special terms will be indicated at checkout or on the product page. We do not ship to countries or regions where such commerce is prohibited by U.S. law (e.g., embargoed nations). Orders to U.S. P.O. boxes or APO/FPO addresses may have limitations depending on product size and carrier; we will notify you if we cannot fulfill delivery to such addresses.
• Delivery Timeframes: We will provide an estimated shipping or delivery date when you place an order (for example, “Usually ships in 5-7 business days” or an estimated arrival range). We will make commercially reasonable efforts to ship your order within the estimated timeframe. If no specific timeframe is stated, we aim to ship in-stock items within 7-14 business days. In any event, if we are unable to ship your order within 30 days of purchase (and you did not consent to a longer waiting period), we will notify you of the delay. You will have the option to cancel the order for a full refund if you do not wish to wait longer. This is in accordance with U.S. consumer protection laws for timely shipment of goods.
• Carrier and Tracking: Alan-1 uses reputable third-party carriers (such as UPS, FedEx, USPS, freight shippers for large arcade machines, etc.) to deliver orders. The choice of carrier may depend on the size of the item and destination. Once your order is shipped, we will send you a shipping confirmation email that includes tracking information (if available). You can use this to track the status of your delivery. Delivery will be made to the shipping address you provided. Please ensure your address is correct and complete; Alan-1 is not responsible for packages that cannot be delivered due to incorrect address information provided by the customer.
• Shipping Charges: Shipping (and handling) fees will be stated at checkout. These fees may depend on the product’s size/weight, shipping speed selected, and destination. Occasionally, promotions may offer discounted or free shipping – any such offer will be subject to its terms (for example, minimum purchase amounts or limited to certain regions). Unless otherwise specified, shipping fees are non-refundable once a package has been shipped, except in cases of returns due to defect or Alan-1’s error (see Section 7).
• Title and Risk of Loss: Title to the products and risk of loss pass to you when we hand over the product to the shipping carrier for delivery to you. This means that from that point, the shipment is legally yours, and any damage or loss during transit is generally the carrier’s responsibility. However, we want you to receive your order in good condition: if your package is lost or damaged in transit, please contact us and we will assist you in working with the carrier to resolve the issue (including filing insurance claims if applicable). We may, at our discretion, send a replacement or issue a refund for the lost/damaged item if the carrier confirms the issue. We insure high-value shipments, but your cooperation may be needed in filing claims.
• Inspection on Delivery: We strongly recommend that you inspect your package upon delivery. If the packaging appears significantly damaged, you may choose to refuse delivery (so it returns to us) or at least make a note with the carrier upon receipt (for instance, take photos of the damage). In any case of product damage, defect, or missing items, please notify Alan-1 within 5 days of delivery. Timely notice makes it easier for us to verify the problem and process a remedy (replacement, refund, or repair) as appropriate. Reporting issues later than 5 days does not void your rights, but prompt reporting is appreciated and may be required by carriers for insurance claims.
• Signature Requirement: Some deliveries (especially expensive arcade cabinets or high-value items) may require a signature upon delivery. This is for security to ensure the item is received by you. The carrier will usually make multiple attempts if no one is available to sign. If a shipment is returned to us due to inability to obtain a signature, we will contact you to arrange reshipment (additional shipping fees may apply in that case).
• Freight Deliveries: For large arcade machines and certain bulky items, delivery might be via freight truck. Standard freight delivery is curbside (i.e., the driver will unload the pallet or crate to the curb or your driveway). It is your responsibility to arrange moving the item inside and any assembly. Freight drivers typically will not carry items up stairs or inside your home/business unless special arrangements are made (which may incur extra charges). If you have special delivery requirements, please contact us in advance to discuss options. When receiving a freight delivery, inspect the crate for any obvious damage and note any issues on the delivery receipt before signing (e.g., “box damaged” or “crate opened”) and let us know immediately.
• International Shipments (if applicable): If Alan-1 offers international shipping and you order from outside the U.S., be aware that import duties and taxes may be assessed by your local customs office. You are responsible for paying any such import fees. Alan-1 has no control over these charges and cannot predict their amount. Customs clearance procedures may also cause delivery delays beyond our control. By ordering, you agree to comply with all applicable import laws and regulations and to pay any additional costs due upon import. If you refuse a shipment due to customs fees, we may not be able to refund the original purchase or shipping costs (this would be handled on a case-by-case basis).
• Delays: While we aim for timely delivery, delays can occur (due to weather, carrier issues, supply chain disruptions, etc.). Any delivery dates provided are estimates, not guarantees. Alan-1 is not liable for any indirect or consequential damages resulting from delayed delivery (for example, lost income because your arcade opened later than planned). However, if a shipment is significantly delayed, you may have remedies: for instance, if we cannot ship within 30 days, you can cancel for a refund as noted above. We will keep you informed of any known delays.
• Partial Shipments: If your order contains multiple items, they may ship separately (for example, a mix of physical and digital goods, or items shipping from different warehouses). Your shipping confirmation(s) will indicate which items are included in each shipment. You will not be charged extra for split shipments beyond what was shown at checkout. The order may be partially fulfilled at different times. This will not affect your billing (you are charged once, at order time or at initial shipment, per our payment terms).
• Failure to Deliver: If tracking shows an item was delivered but you did not receive it, check with household members or neighbors to ensure it wasn’t picked up on your behalf, and contact the carrier for details (sometimes they leave packages in hidden locations). If it still cannot be found, contact us and we will attempt to investigate with the carrier. Carrier theft or misdelivery is unfortunately outside our control, but we will work with you to try and resolve the situation case-by-case.
• Wrong Address: If you accidentally provided an incorrect shipping address, notify us immediately. If the order hasn’t shipped, we will correct it. If it has shipped, we cannot change the address in transit for many carriers (or fees may apply). You will be responsible for any additional shipping charges if the package is returned to us and needs reshipment due to an address error on your part. Alan-1 is not responsible for packages delivered to an incorrect address that you provided.
  
  

• 30-Day Return Window: You may return products within 30 days of the date of purchase for a refund. This applies to all physical goods (arcade cabinets, parts, merchandise) and also to digital products (with some conditions, see below). The “date of purchase” is the date on your order receipt or confirmation email. If you purchased multiple items in one order, the 30-day period is counted from the purchase date for each item. For physical items, if there was a significant shipping delay, we may extend the return window to 30 days from the delivery date as a courtesy – contact us if your order arrived late and you need an extension.
• Condition of Returned Items: To be eligible for a full refund, returned products should be in like-new condition with all original components, accessories, manuals, and packaging included. We understand you may have opened and tested the product – that’s okay. But the item should not be damaged, altered, or excessively used. For example, an arcade part should not be soldered or modified, and merchandise like apparel should be unworn and unwashed. If the product included any bonus items or free gifts, those should be returned as well (or if not returned, their value may be deducted from the refund). Please package the return securely to avoid damage in transit.
• Return Procedure: To initiate a return, you must contact Alan-1 customer support (via the Contact Us form, email, or phone provided in the Contact Information section) within the 30-day window. Provide your order number, the item(s) you wish to return, and the reason for the return (your feedback helps us improve, though returns are allowed for any reason – even if you just changed your mind). Our support team will provide you with return instructions, which may include a Return Merchandise Authorization (RMA) number and the address where to send the return. Do not send items back without contacting us first, as we need to ensure they are routed to the correct return center and your refund is processed correctly.
• Return Shipping Costs:
  • If the return is due to an error on our part or a defective product (e.g., we sent the wrong item, or the item arrived damaged or not working), Alan-1 will cover the return shipping cost. We will either provide you with a prepaid return shipping label or reimburse reasonable return shipping expenses.
  • If you are returning the product for a personal reason (e.g., you decided you don’t want it, or it didn’t meet your expectations), then you are responsible for the return shipping cost. You may ship it back using a carrier of your choice. We recommend using a trackable and insured shipping method, as Alan-1 is not responsible for items lost or damaged on their way back to us.
• Inspection and Refund Processing: Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If everything is in order, we will process your refund. Refunds are typically issued to the original payment method you used (credit card, PayPal, etc.). Please allow up to 5-7 business days after our receipt of the return for the refund to be processed. Your bank or card issuer may take additional time to post the refund to your account. We will notify you by email when the refund has been issued.
  • If the returned item is found to be damaged or missing components (and this was not due to our fault or the carrier’s fault on the way back), we reserve the right to deduct an appropriate amount from your refund to cover the damage or missing parts, or to deny the return if the product is not resalable. In such case, we will contact you with details and you may choose to have the item shipped back to you (at your cost) if a refund is denied.
• Exceptions & Additional Conditions:
  • Digital Products: If you purchased a digital download game or software from Alan-1, once the product has been downloaded or activated, it is generally not returnable in the same way physical goods are. However, Alan-1 wants you to be satisfied: if you encounter a serious issue with a digital product (such as it not working on your system, or it was not as described), contact us within 30 days of purchase. We will offer support to resolve the issue. If we cannot resolve it and you wish to “return” the digital product, we may at our discretion disable your license or key for the software and issue a refund. By requesting a refund for a digital product, you agree to delete all copies of the software and cease using any associated activation keys or accounts. Alan-1 reserves the right to decline refund requests for digital products in cases of apparent abuse (for example, if a user has fully played through a game and then seeks a refund). But in good faith situations, we will work with you for a fair outcome.
  • Final Sale Items: If any product is sold as “Clearance” or “Final Sale” and explicitly marked as non-returnable, then that item may not be eligible for return unless it arrived damaged/defective. We will clearly indicate on the product page or invoice if an item is non-returnable. (As of now, Alan-1 does not typically sell items as final sale, except possibly some deeply discounted clearance parts.)
  • Gift Returns: If you received an Alan-1 product as a gift (someone else purchased it for you through our site), you may still return it under this policy. The refund, however, can only be issued to the original purchaser’s payment method. Alternatively, with the original purchaser’s consent, we may issue store credit to you or offer an exchange. Contact us to discuss the best solution for gift returns.
  • Merchandise (Apparel) Fit Issues: For clothing or wearable merchandise, if you need a different size, we will treat that as a return of the original item and (if the desired size is in stock) a separate purchase of the new size. We cannot directly exchange sizes through our system, so you would return the original (get a refund) and place a new order for the correct size. We encourage you to carefully check sizing charts before ordering, but we understand mistakes happen. The 30-day return policy applies to apparel as long as it is unworn and unwashed.
• Refund Amounts: If you return an item in accordance with this policy, you will be refunded the purchase price you paid for the item (which for physical goods includes any sales tax that was charged). Shipping fees (the cost you paid to get the item shipped to you) will also be refunded only if the return is due to a defective product or a mistake by Alan-1. If you simply decided you didn’t want the product, we will refund the item price and tax, but not the original shipping fee. Any restocking fees or deductions (if applicable due to non-compliant return condition) will be communicated to you. Typically, Alan-1 does not charge restocking fees for returns in original condition.
• Warranty vs. Return: This return policy covers the first 30 days after purchase. It is distinct from our warranty policy (Section 8 below). If you have a product issue outside the 30-day window, it may be covered by our warranties (90-day hardware or lifetime software support). In such cases, you might not be eligible for a refund, but you are entitled to repair or replacement per the warranty terms. We encourage you to utilize the warranty for defects that manifest after the initial 30 days.
• Return Abuse: Alan-1 reserves the right to refuse service or future returns if we detect a pattern of abuse of our return policy. Examples include repeatedly purchasing items and returning them heavily used, or falsely claiming defects. We handle such situations on a case-by-case basis and will communicate with the customer if we believe a return is not being made in good faith.
  
  

• Software Products – Lifetime Warranty: Alan-1 provides a lifetime warranty on all Alan-1 software products (including digital download video games and any software included with our hardware). “Lifetime” means that for as long as Alan-1 continues to offer and support the software, we guarantee that the software will substantially conform to its documentation and be free from major defects that prevent it from functioning as advertised. If at any time you experience a defect or issue with an Alan-1 software product that is due to a flaw in the software (and not due to misuse, incompatible hardware, or external factors), Alan-1 will, at its option, repair the software (e.g., via a patch or update), replace it with an equivalent product or latest version, or provide an alternative solution to ensure you have a working product. In the unlikely event that we are unable to cure the defect, we may offer a refund of the original purchase price as a last resort. This warranty covers only the software itself; it does not cover issues caused by third-party platforms (for example, if an operating system update causes compatibility issues, we will try to update our software, but the warranty does not cover the OS). It also doesn’t cover user-inflicted problems (like if you alter the software code). The lifetime warranty is non-transferable – it applies only to the original purchaser and their use of the software. (If you sell or give away your copy/license, we do not warranty it for the new owner.) Note: As technology evolves, “lifetime” support means we will make reasonable efforts to keep the software operational. If one day the necessary environment to run the software no longer exists (for instance, a game server is shut down after many years), that might mark the end of the practical lifetime of the product. But as a policy, Alan-1 intends to support its software indefinitely and keep you playing.
• Hardware Products – 90-Day Limited Warranty: Alan-1 provides a 90-day limited warranty on all physical hardware products, including arcade cabinets, electronic components, controllers, and any parts or merchandise that qualify as hardware. This warranty guarantees that the hardware product will be free from defects in materials and workmanship for 90 days from the date of purchase, under normal intended use. If you discover a manufacturing defect or hardware failure in your product within this 90-day period, please contact Alan-1 support. If the issue is covered by warranty, Alan-1 will repair or replace the product (at our discretion) at no cost to you. In cases where a repair or replacement is not feasible, we may offer a refund or store credit up to the original purchase price. Typically, for small parts, we may ship you a replacement part; for larger units, we might arrange a repair service or provide replacement components for you to swap out. We may require you to return the defective item or part to us (at our expense) for inspection — if so, we will provide a prepaid shipping label.
  • What’s Covered: This hardware warranty covers defects that were present at the time of delivery or arose under normal use within the warranty period. Examples include a circuit board that fails prematurely, a screen that has dead-on-arrival pixels beyond an acceptable threshold, buttons or controls that do not function upon setup, etc.
  • What’s Not Covered: This warranty does not cover damage or malfunctions that result from misuse, abuse, neglect, or improper setup of the product. For instance, damage from spills, dropping the unit, using the wrong power voltage, unauthorized modifications or repairs, or using the product outside the intended purposes (commercial use of a device intended for home use, unless we specified it’s okay) would not be covered. Normal wear-and-tear or consumable parts (like light bulbs, unless they arrived dead) are not covered beyond the 30-day return period. Cosmetic damage (scratches, dents) that does not affect functionality is generally not covered if it occurs after delivery (if it was present on arrival, let us know immediately under the return policy). Additionally, any Arcade cabinets or hardware that have been altered (e.g., custom modifications, third-party parts installed) may void the warranty for that product.
  • Procedure: To claim a warranty repair or replacement, contact Alan-1 support with your order information, a description of the issue, and supporting pictures or video if possible. We will troubleshoot with you to determine if it’s a covered defect. If confirmed, we will provide further instructions (return for repair, part shipment, etc.). We aim to resolve warranty claims promptly to minimize downtime.
  • Duration and Extensions: The 90-day period starts from your purchase date. If we repair or replace a product under warranty, the warranty on the repaired/replaced item continues for the remainder of the original 90-day period or 30 days after you receive the repaired unit, whichever is longer. This ensures you always have at least 30 days of warranty on the fixed item. Any software that is part of a hardware product is covered under the lifetime software warranty separately.
• Lifetime Technical Support: Separate from the formal warranty promises above, Alan-1 prides itself on supporting our community. Even beyond the warranty period, you can reach out to us for technical support and guidance on our products. For example, if you bought an arcade cabinet and two years later you have a question or an issue, we will still try to help (though parts replacement might be billable if out of warranty). Our goal is for you to enjoy our products for as long as possible.
• Disclaimer of Other Warranties: Apart from the express warranties stated in this section, all products are subject to the “Disclaimer of Warranties” in Section 12 below. That means we do not provide other promises beyond what is written here. However, nothing in these Terms (including the warranty disclaimers) is intended to limit any mandatory legal warranties you are entitled to under applicable law. For example, some jurisdictions have implied warranties or consumer guarantees (such as a guarantee that a product is of acceptable quality and fit for purpose). We do not exclude those if they apply and cannot be waived. But please note that our express warranties might offer coverage above and beyond what the law might require, as part of our commitment to our customers.
• Limit of Warranty Remedies: The remedies provided under this Section (repair, replacement, or refund of the purchase price, at Alan-1’s option) are your sole and exclusive remedies for any breach of warranty by Alan-1, to the maximum extent permitted by law. Alan-1’s total liability under any warranty claim is limited to the amount you paid for the product, and we will not be responsible for any incidental or consequential damages resulting from a breach of warranty (e.g., lost profits, or damage to other property) except to the extent such limitation is prohibited by law. Some states do not allow exclusion of incidental or consequential damages in the context of warranties, so this limitation may not apply to you.
• Non-Alan-1 Products: If Alan-1 sells any third-party branded products (for example, accessories manufactured by another company), those may come with their own manufacturer’s warranty. We will pass through or provide any such warranty information to you. Alan-1 does not independently warrant third-party products, but we will assist you in contacting the manufacturer for support if needed. Similarly, Alan-1 is not responsible for any promises made by third-party service providers or retailers. If you purchased an Alan-1 product through a reseller, your initial return/warranty process might be through that reseller depending on their policies, but our warranties still apply.

• Your Ownership of Your Content: You retain ownership of any intellectual property rights you already hold under law in the User Content you submit. Alan-1 does not claim ownership of your original contributions such as the text of your comments or any creative media you upload. Subject to the license you grant us below, you are free to use your content for any other purpose outside our platform.
• License to Alan-1: By submitting, posting, or sharing User Content on Alan-1’s services, you grant Alan-1, Inc. a worldwide, royalty-free, perpetual, irrevocable, non-exclusive, sublicensable, and transferable license to use, reproduce, distribute, adapt, modify, translate, create derivative works from, publicly display, and publicly perform your User Content in connection with operating, marketing, and improving our services. This means, for example, we have your permission to display your posted comments on our forums, to include your high score and username in leaderboards that other users can see, to use screenshots or replays that you share for promotional materials or social media posts, etc. If we ever wanted to use user-provided content in a significant advertising campaign or something beyond the scope of normal service operation, we would try to get additional permission, but this license covers standard uses. This license continues even if you stop using our services, primarily for archival or reference purposes (for example, old forum posts might remain visible, or past tournament results might be kept for historical record). You can revoke this license by deleting your User Content or account, except to the extent it has been shared with others and they have not deleted it, or it was used in prior marketing materials. (Note: High score data associated with gameplay might be considered integral to the service and not deletable without deleting the entire account.) We also reserve the right to keep server or backup copies of User Content that has been removed, for a commercially reasonable period, but it will not be displayed publicly once deleted by you unless it had been re-shared by others.
• Your Content Responsibilities: You are solely responsible for any User Content that you create or share. This means:
  • You must have the rights to post it: You represent and warrant that you own or have obtained all necessary rights, consents, and permissions to submit the content and to grant Alan-1 the license above. For example, if you upload a photo or video, you must either own it or have the copyright owner’s permission. If you quote someone or use someone else’s artwork, you need permission or it must be something you have rights to. Do not upload content belonging to others (such as copyrighted music, images, or code) unless you have legal authorization.
  • No Violation of Laws or Rights: You further promise that your content will not violate any law or infringe any third-party rights. This includes privacy rights, publicity rights, and intellectual property rights. Do not post personal information about others without consent. Do not post anyone else’s confidential information. Do not impersonate others or falsely state or imply an affiliation.
  • Appropriate Content Only: You agree that you will not submit any User Content that:
    • Is illegal, fraudulent, or promotes illegal activities (e.g., drug use, violence, crimes).
    • Is defamatory, harassing, threatening, or bullying in nature toward any individual or group.
    • Contains hate speech, or promotes racism, sexism, hatred, or harm against any group or individual.
    • Is obscene, pornographic, or sexually explicit. (Our platform is about gaming; keep it clean.)
    • Contains or links to malware, viruses, or any harmful code.
    • Is spammy or commercial in nature (e.g., advertising other products, pyramid schemes, or repetitive off-topic posts).
    • Violates our Acceptable Use rules (see Section 10) or any other aspect of these Terms.
• Community Guidelines and Moderation: Alan-1 wants to foster a positive and safe community for all users. We (or community moderators we appoint) have the right, but not the obligation, to monitor user interactions and content. If any User Content violates these Terms or our guidelines, or is otherwise objectionable, Alan-1 reserves the right to remove or edit such content at any time, without notice. We may also suspend or terminate the accounts of users who repeatedly violate our content rules or whose behavior is harmful. However, Alan-1 is not responsible for any failure or delay in removing content that you find objectionable. If you see something that violates these Terms or our standards, please report it to us.
• No Endorsement: Any User Content available on Alan-1’s services is provided by individual users and does not reflect the opinion or endorsement of Alan-1. We do not guarantee the accuracy, integrity, or quality of any User Content. This means you might see other users’ posts that are inaccurate or disagreeable to you. Engage critically and respectfully. Alan-1 specifically disclaims any liability in connection with User Content (to the extent permitted by law).
• Feedback and Suggestions: If you provide Alan-1 with any suggestions, ideas, feedback, or other information related to our products or services (“Feedback”), you agree that Alan-1 is free to use and implement such Feedback in any manner, without restriction or obligation to you. Feedback is entirely voluntary and can be used by us without compensating you. (For example, if you suggest a new feature for the MLeS app and we develop it, we do not owe you royalties or credit.) Please do not submit Feedback if you expect to retain rights or receive payment.
• User Content and Privacy: We respect your privacy and will handle personal data in User Content as described in our Privacy Policy. Be aware that content you post publicly (like in forums or leaderboards) is visible to others – do not post personal data that you wouldn’t want to be public. For content that you post in non-public areas (if any, like private team chats or messages), we treat it as private to those involved, but it’s still subject to these Terms and can be moderated if reported. Alan-1 will not publicly disclose personal information you provide in your account registration or profile (like your email address) except as required by law or as described in the Privacy Policy.
• Retention of Content: If you delete content or your account, we will endeavor to remove public references to it. However, you acknowledge that caching or references to the content might not be immediately removed (for example, search engine caches or shared posts by others). Also, backups or residual copies may persist temporarily. We will not use your deleted content in new public-facing materials, but it may remain on our servers for a period for legal or backup purposes.
• Reposting and Sharing: Our services might allow users to share certain content (like sharing someone’s high score on social media, etc.). If you post User Content, other users may be able to view and share that content via functionalities on our platform or via third-party integrations. Alan-1 is not responsible for what other users do with your publicly shared content, so only post what you are comfortable sharing.
  
  

• Illegal Activities: You may not use Alan-1 services for any purpose that is unlawful or to further any illegal act. This includes, for example, using the platform to plan or engage in criminal conduct, or to disseminate unlawful content. You must abide by all applicable local, state, national, and international laws and regulations while using our services.
• Infringement of Intellectual Property: You shall not upload, post, transmit, or otherwise make available any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party. This means no sharing of pirated software or games, no posting of copyrighted media (music, videos, images) without permission, and no misuse of Alan-1’s own intellectual property beyond what is allowed.
• Harmful Technology and Security Violations: You must not introduce viruses, trojans, worms, logic bombs, or any other material that is malicious or technologically harmful. Hacking or attempting to hack our site, servers, or other users (including attempts to gain unauthorized access to systems or data, probing or scanning for vulnerabilities, or breaching authentication measures) is strictly prohibited. Additionally, do not use any automated means (such as bots, scrapers, or spiders) to access or collect information from our site without our express permission.
• Interference with Service: You may not interfere with or disrupt the integrity or performance of our services or the data contained therein. This includes no DDoS (Distributed Denial of Service) attacks, flooding the servers, spamming the platform with repetitive content, or any attempt to crash or slow down the service. Also, you may not use any device or software to bypass our service measures or to deliberately burden the infrastructure (for example, hammering our APIs or creating multiple accounts to circumvent bans).
• Unauthorized Commercial Use: Alan-1’s site and MLeS platform are intended for personal and community use. You may not use our services for commercial solicitation or advertising without our prior written approval. This means no posting of advertisements, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any form of solicitation in user content or communications. (Legitimate discussions about arcade-related businesses in a community context are fine, but using our platform primarily to market unrelated products or services is not allowed.)
• Impersonation and False Information: Do not impersonate any person or entity, or misrepresent your affiliation with a person or entity. You should not falsely state or imply that you are an Alan-1 employee, representative, or moderator if you are not. Do not forge headers or otherwise manipulate identifiers or data in a manner that disguises the origin of content you transmit. Providing false information in your account registration (like a fake name or email) with intent to deceive is also prohibited (this does not prevent you from using an appropriate nickname on public profiles, but your internal account info should be accurate).
• Harassment and Abuse: Harassing, bullying, or threatening other users is strictly forbidden. This includes sending unwanted messages of a abusive or stalking nature, singling someone out for ridicule or attack, or encouraging others to target someone. We have zero tolerance for hate speech or any content that attacks or demeans a person or group based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other similarly protected characteristic. Be respectful in all interactions. Disagreements should never devolve into personal attacks.
• Obscene or Offensive Content: Do not post or share content that is obscene, pornographic, or excessively violent/gory. Avoid gruesome or graphic content that is not suitable for a general audience. Also, content that a reasonable person would consider extremely offensive or inappropriate in a public setting should be avoided. We want our platform to be accessible to a wide audience (including potentially younger gamers with parental guidance). Keep it PG-13 in general.
• Cheating and Game Integrity: As mentioned for MLeS, cheating in any games or competitions hosted by Alan-1 is prohibited. This acceptable use extends to not using external tools, hacks, or exploits to affect gameplay on Alan-1 systems. For example, do not use modified ROMs or cheating devices to post illegitimate high scores to the MLeS leaderboards. Do not manipulate the network or app to falsify results. Respect the integrity of the competition.
• No Data Mining or Reverse Engineering: You shall not systematically retrieve data or other content from our site or services to create a collection, compilation, database, or directory without written permission from Alan-1. Also, do not reverse engineer, decompile, or disassemble any software or features of our site or products, except to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. We protect our software and platform, and unauthorized attempts to extract source code or algorithms are not allowed.
• Excessive Use of Resources: If our platform offers unlimited features, it is under the assumption of fair use. You must not use our services in a way that excessively burdens our network or servers (for instance, using our site as file storage by uploading massive amounts of data unrelated to our gaming community, or running an automated script that continuously hits our servers). We reserve the right to moderate or restrict accounts that consume excessive resources or bandwidth in a way that could degrade service for others.
• Reporting and Enforcement: If you witness any violation of this Acceptable Use Policy, please report it to Alan-1 staff (through our support channels). We will investigate and take appropriate action. Violations of this policy can result in account warnings, suspension, or permanent termination of access, at Alan-1’s sole discretion. Serious violations may also be reported to law enforcement if they involve unlawful conduct.
  
  

• Alan-1 Ownership: The Alan-1 website, MLeS platform, and all materials therein (except User Content provided by users) are owned by Alan-1, Inc. or our licensors. This includes, but is not limited to, the text, software, code, scripts, graphics, images, logos, button icons, videos, sounds, music, layout/design, documentation, and any other content provided by Alan-1 (“Site Content”). All such Site Content is protected by U.S. and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Alan-1, Inc. retains all rights, title, and interest in and to its Site Content.
• Trademarks: Alan-1, the Alan-1 logo, Major League eSports, MLeS, and any other product or service names or slogans of Alan-1 displayed on the site or products are trademarks or service marks of Alan-1, Inc. (some may be registered, others common law). Additionally, third-party trademarks may appear on Alan-1 products (for example, the name “Atari” or game titles like “Asteroids” used under license). All such trademarks are the property of their respective owners. You are not granted any right or license to use any trademarks of Alan-1 or any third party without the prior written consent of the respective owner. This means, for instance, you cannot use the Alan-1 logo to advertise your own products without permission, nor can you mis-use any game titles or logos beyond what is allowed under fair use.
• Limited License to Use Site and Content: Alan-1 grants you a limited, revocable, non-exclusive, non-transferable license to access and make personal, non-commercial use of the Site Content and services for their intended purposes (for example, to read information, to shop for products, to participate in MLeS). This license allows you to, for instance, display pages of our website on your device, download a digital game you purchased for your own play, or print a copy of a manual for your personal use. No other use of the Site Content is authorized. You may not:
  • Copy, reproduce, distribute, publish, broadcast, or publicly display Site Content outside of Alan-1’s services, except as explicitly permitted by us or by law (e.g., sharing a publicly posted blog article for commentary may be fair use; copying a game and redistributing it is not).
  • Modify or create derivative works from the Site Content. (Don’t alter our images or text and then repost them as if they were yours.)
  • Use any Site Content for commercial purposes or in a manner that suggests an endorsement or association with Alan-1 without our written approval.
  • Remove or alter any copyright, watermark, or other ownership notices from any Site Content or Alan-1 product. If we mark something with © or ™, keep that intact if you are allowed to use it under any circumstance.
    
    
• Software Products License: When you purchase or download a software product (such as a video game or mobile app) from Alan-1, you are purchasing a license to use the software, not the software itself. Unless accompanied by a separate End User License Agreement (EULA), the following default terms apply: Alan-1 grants you a personal, non-exclusive, non-transferable, limited license to install and use one copy of the software on your own devices, solely for your personal entertainment and in accordance with any documentation. You may not copy (except for a backup), modify, distribute, publicly perform, or display the software, nor may you reverse engineer or attempt to extract source code (except as allowed by law). You may not rent, lease, or sublicense the software to others. If you sell or give away an Alan-1 physical product that contains software (like an arcade machine with built-in software), the license to use that software may transfer with the hardware (i.e., the new owner can use the machine’s software), but in no case is the software to be extracted and used separately by multiple parties. All rights not expressly granted to you are reserved by Alan-1.
• Third-Party Content and Licenses: Alan-1 often collaborates with partners (like Atari) to bring you games and content. Some content on our site or in our products may be owned by third parties. For example, certain game titles, characters, artwork, or sounds may be the intellectual property of third-party licensors. We provide such content under license, and it is to be used only in the context of our products/services. You must not separate or use third-party content outside of its intended context (for example, extracting artwork from a game and using it elsewhere) unless you have permission from the owner. If any third-party software is included (like open-source libraries in the MLeS app), such components may be covered by their own license terms, which we will make available to you (often in the product’s “About” section or documentation). Those third-party terms will control with respect to the usage of that specific component in case of conflict with these Terms.
• Prohibited Exploitation: You may not engage in data mining, scraping, crawling, or use any automated means to harvest content from Alan-1’s website or services, except as may be allowed by a robots.txt file or with our prior written consent. Also, framing or embedding our website on another site in a way that misrepresents it or does not properly attribute it is forbidden. You also cannot use Alan-1 content in any way that could cause confusion among consumers, disparage or discredit Alan-1, or dilute the strength of our brand.
• Feedback Use: As noted in Section 9, if you send any suggestions or ideas regarding our products, you agree that Alan-1 can use or implement them without compensation or restriction. Many improvements come from community ideas, and we appreciate them, but we must have clear rights to integrate them.
• Reporting IP Concerns: Alan-1 respects the intellectual property rights of others and expects users to do the same. If you believe that any content on our site or platform infringes your copyright or other IP rights, please notify us with specific details (for copyright, you may send a DMCA notice to our designated agent as per the Digital Millennium Copyright Act; include your contact info, identification of the work and the content you claim is infringing, and a statement of your good faith belief of infringement). We will investigate and remove or disable content that we determine infringes upon valid rights in accordance with applicable law. Similarly, if a user is found to be a repeat infringer, we will terminate their account. For trademark concerns or other IP issues, contact us through the Contact Information provided.
• Your License to Alan-1 (User Content): This was covered in Section 9’s license clause – by posting your own content you let us use it. Just reiterating that nothing here in Section 11 is meant to seize ownership of your original creations; it is primarily about Alan-1’s IP and proper usage of it.
  
  

• No Implied Warranties: We expressly disclaim any and all implied warranties, including (but not limited to) implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. In plain terms, aside from the commitments we made in our Product Warranty section, we make no further promises that our products or services will meet your particular needs, or that they are error-free or will function without interruption, or that they won’t infringe on third-party rights.
• Service Availability and Accuracy: Alan-1 does not warrant that the website or MLeS platform will be uninterrupted, timely, secure, or error-free, or that any defects will be corrected immediately. While we strive for uptime and smooth performance, we cannot guarantee it. We also do not warrant that the information (including any results, rankings, or content) obtained from the use of the service will be completely accurate or reliable. For example, there may be occasional bugs that display incorrect leaderboard data or typographical errors on our site content; we do not guarantee perfection (but we’ll try to fix known issues).
• Quality of Products: Other than the express warranties in Section 8, we make no additional warranty regarding the quality, workmanship, or functionality of the products. For example, we do not guarantee that an arcade cabinet will never break (things wear out eventually) or that a game will be completely free of glitches. We have provided remedies if issues arise (returns, repairs) but outside those windows, products are essentially provided “as is.”
• Third-Party Links and Content: Any links to third-party websites or content (including the MLeS mobile apps which may be distributed via third-party app stores) are provided for convenience and informational purposes. Alan-1 makes no warranties or representations about any third-party content or websites that you may access through our services. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. If our website or app includes content provided by other users or third parties, we do not endorse or warrant the accuracy of that content.
• Download Risks: If you download any material from our site or services (such as a digital game or a manual PDF), you do so at your own discretion and risk. You are solely responsible for any damage to your computer system or device or loss of data that results from any such download. We of course intend our downloads to be safe and virus-free, but we cannot 100% guarantee the security of files once on your system or if altered by third-party interference. Always use up-to-date antivirus and be cautious.
• No Warranty of Results or Earnings: If you use our platform for competitive play or in a business (like operating our arcade machine in a venue), Alan-1 does not warrant or guarantee any particular outcome. We do not promise that you will win any competition, achieve any ranking, or earn any specific amount of money or points by using our services. Any statements by Alan-1 (in marketing or documentation) about potential success or enjoyment are illustrative and not a guarantee.
• Beta Services: Occasionally, Alan-1 might offer preview or beta features (like a new app feature or game in early access). Those are provided “as is” without any warranties and possibly even fewer guarantees than normal. Use beta features at your own risk, understanding they might be unstable.
• Jurisdictional Caveats: Some jurisdictions do not allow the exclusion of certain warranties or conditions, so some of the above disclaimers may not fully apply to you. For example, in some places, a seller cannot disclaim an implied warranty that goods are reasonably fit for normal use. In such cases, our liability for breach of any implied warranty is limited (as set forth in the Limitations of Liability below) and/or the duration of such implied warranty is limited to 90 days, unless a shorter period is allowed by law. Nothing in these Terms shall exclude or limit any warranty or right that Alan-1 is prohibited from disclaiming under applicable law (such as certain statutory warranties under state law).
  
  

• No Indirect Damages: **Alan-1, Inc. and its officers, directors, employees, agents, partners, and affiliates will not be liable to you for any indirect, incidental, special, consequential, or punitive damages whatsoever.**Examples of such damages include, but are not limited to: damages for loss of profits or revenue; loss of data; loss of goodwill or reputation; business interruption; costs of procuring substitute goods or services; or other intangible losses arising out of or in connection with your use of (or inability to use) the site, products, or services. This exclusion applies even if Alan-1 has been advised of the possibility of such damages. For instance, if an Alan-1 product malfunctions and causes downtime for your arcade business, or if our website being offline causes you frustration, we are not liable for those downstream economic losses or incidental impacts.
• Cap on Direct Damages: Alan-1’s total cumulative liability for any and all claims arising from or related to these Terms or the use of our products/services will not exceed the amount actually paid by you to Alan-1 in the twelve (12) months immediately preceding the event giving rise to the claim. If the claim relates to a specific product you purchased, then the liability is capped at the purchase price of that product. If you have not paid Alan-1 any money (for example, you only use free services), then Alan-1’s total liability for any claim will be at most US $50. This limitation is cumulative, meaning it applies to the aggregate of all claims, not per incident. This cap is an essential part of the bargain between you and us – our prices would be different if we had to assume open-ended liability.
• Types of Claims Covered: The above exclusions and limitations apply to all forms of claims or causes of action, whether in contract, warranty, tort (including negligence), strict liability, statute, or any other legal theory. They apply to any loss or damage arising from any aspect of the service or these Terms, including but not limited to: your use or inability to use the site or platform; any information obtained through the site; any mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operation or transmission, or any failure of performance of the service; or any conduct of third parties on the site (such as offensive or illegal conduct by other users).
• User Content and Interactions: Alan-1 specifically disclaims any liability arising from user-generated content on the platform. You acknowledge that other users’ posts or actions are beyond our control. If you have a dispute with another user or suffer harm due to another user’s content or conduct, you hereby release Alan-1 from any claims, demands, and damages (actual and consequential) of every kind and nature arising out of or in any way connected with such dispute. (We address “Release” further in Section 14 below, including a California waiver of Section 1542.)
• No Liability for Force Majeure: Alan-1 shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by events beyond our reasonable control, such as acts of God, war, terrorism, strikes, supply chain disruptions, electrical outages, natural disasters, pandemics, or government restrictions. During such events, our obligations are suspended to the extent of the interference, and we will resume performance as soon as reasonably feasible.
• Exceptions: Nothing in these Terms is intended to exclude or limit (a) liability for death or personal injury caused by gross negligence or willful misconduct of Alan-1, (b) liability for fraud or fraudulent misrepresentation, or (c) any other liability which cannot be excluded or limited under applicable law. For instance, if a product has a defect that causes injury, and such liability cannot be waived, these Terms do not purport to waive it (though we hope and strive to never have such an issue). Additionally, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not fully apply to you. In such states or countries, our liability is limited to the smallest amount permitted by law.
• Scope of Relief: This Limitation of Liability section reflects an agreed allocation of risk between you and us. This allocation is a fundamental part of the basis of the bargain under these Terms. Each provision of this Terms that provides for a limitation of liability, disclaimer of warranties, or exclusion of damages is intended to be severable and independent of any other provision and to be enforced as such. The limitations in this section will apply even if any limited remedy fails of its essential purpose.
  
  

• Your Use of the Services: Any use or activity in connection with Alan-1’s site or platform under your account or by someone using your credentials (with or without your permission) that violates these Terms or any law. For example, if you hack the platform or post infringing content and we get sued by a third party for it, you will cover our costs.
• Your User Content: Any content you submit, post, or otherwise transmit through Alan-1’s services, especially if such content infringes someone else’s rights or causes harm. If you posted something defamatory about someone and they take legal action against Alan-1 for hosting it, you would be responsible for our defense and any damages.
• Breach of Agreement: Your breach or alleged breach of any part of these Terms, including any of your representations or warranties herein. If you promised something in these Terms (like that you have rights to content you upload) and it turns out to be false, resulting in a claim against us, you indemnify us.
• Violation of Law or Rights: Your violation of any law or regulation, or of any third party’s rights (including intellectual property rights, privacy, publicity, or other personal or proprietary rights). If, for instance, you collect personal data from other users in a way that violates privacy laws and Alan-1 is implicated, you cover us.
  
  

• User Disputes: If you have a dispute with one or more users or participants on the MLeS platform (for example, a disagreement in a team, an issue in a tournament, or someone’s conduct towards you), you release Alan-1 (and our officers, directors, employees, agents, affiliates, and partners) from any and all claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way connected with such disputes. We encourage users to resolve conflicts amicably or to report serious misconduct through proper channels, but ultimately any claim or grievance you have with another user is between you and that user, not Alan-1.
• Third-Party Dealings: Similarly, if you choose to interact with or purchase from third-party vendors (for example, clicking a link to a partner’s site, or participating in an event sponsored by someone else, or downloading the MLeS app from an app store), any transaction or relationship is between you and that third party. Unless explicitly stated, Alan-1 does not endorse or control third-party activities. You agree not to hold Alan-1 liable for any loss or damage arising from your dealings with third parties accessed through our platform.
• California Residents’ Release: If you are a resident of California, you acknowledge and agree to waive California Civil Code § 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in their favor at the time of executing the release and that, if known by them, would have materially affected their settlement with the debtor or releasing party.” In simpler terms, by releasing claims, you are waiving any unknown or unsuspected claims as well, to the maximum extent permitted by law. This means the release above applies not only to known issues but also covers claims you might not be aware of at the time of the release, related to the dispute or interaction in question.
  
  

• Modification of Terms: Alan-1 reserves the right to change or update these Terms at any time. If we make material changes (changes that significantly affect your rights or obligations), we will provide reasonable notice of such changes, such as by posting the updated Terms with a new effective date on our website and, where feasible, by sending an email notification to our registered users or an in-app alert. Minor changes (like clarifications or typo corrections) may occur without specific notice, so we encourage you to review these Terms periodically. The “Last Updated” date at the top indicates when the latest changes were made.
• Acceptance of Changes: By continuing to use the Alan-1 website, services, or products after updated Terms have been posted, you agree to be bound by the revised Terms. If you do not agree to any amended term or condition, you should stop using our services and (if applicable) cancel any accounts or subscriptions you have with us. We may request you to actively acknowledge acceptance of the new Terms (for example, via a click-through confirmation) for certain major changes; however, even without such action, your continued use constitutes acceptance.
• Future Features and Releases: New features, tools, or services that we add to the website or platform will also be subject to these Terms (and possibly additional terms specific to that feature). Alan-1 may, for example, launch a new game, introduce a new community forum, or offer new payment options. Unless specified otherwise, these Terms will cover those new additions. If there is a separate terms document or addendum for a particular service, we will make that clear and you may have to agree to those additional terms to use the new feature.
• Service Modifications and Discontinuation: Alan-1 expressly reserves the right to modify, suspend, or discontinue, temporarily or permanently, the website or any service (or any part thereof) with or without notice. We might, for instance, discontinue support for a particular game, shut down a specific leaderboard, or remove a community forum that is not being used. We are not liable to you or to any third party for any modification, price change, suspension, or discontinuation of the service. If you have paid for a service that is discontinued, we will provide an appropriate refund for the unused portion if applicable (for example, if in the future a subscription service is canceled early, we’d refund the remainder).
• Updates and Upgrades: We may from time to time provide updates, patches, or upgrades to our software products or platform. These may be provided automatically or may require you to manually initiate download/install. Such updates might be required to maintain use of the services (for example, we might disable older versions of the MLeS app for security reasons after an update). By using Alan-1 products, you agree to receive such updates. Updated software is subject to the same Terms and any additional terms that might accompany the update. If you decline an update, certain features may become unavailable or insecure, and we won’t be responsible for issues arising from failure to update.
• Emergency Changes: In rare cases (like legal compliance or security issues), we may have to change these Terms or our services immediately without advance notice. For example, if a new law requires an immediate policy change, we will modify accordingly and inform users as soon as possible.
• Historical Versions: If a dispute arises that relates to a time before a new version of Terms took effect, the version of Terms in effect at that earlier time may apply to that dispute (unless the changes were retroactive by their express wording or by law). We typically archive previous versions of our Terms and can produce them if needed to resolve any issues about what terms applied when.

• Your Right to Terminate: You may stop using the Alan-1 website and services at any time. If you have an account, you can request to delete it (through any account settings or by contacting us). Termination of your account will mean you can no longer access certain features (like MLeS data tied to that account). If you simply stop using the services without formally deleting your account, be aware that these Terms (and any future modifications) will still apply should you return and use the services again. If you have any digital purchases, those may remain accessible to you (depending on the product) even after account deletion if alternative access is available, but typically deletion will forfeit access. If you are subscribed to any future service and wish to cancel, you must do so according to the subscription terms (e.g., via account settings or contacting support).
• Alan-1’s Right to Terminate or Suspend: We may suspend or terminate your access to the services (including your account) at any time, with or without notice, for any valid reason. This includes, without limitation, if: (a) you have breached any provision of these Terms or have acted in a manner clearly showing you do not intend to or are unable to comply (e.g., repeated violations of Acceptable Use); (b) we are required to do so by law (e.g., a court order, or if providing access to you becomes unlawful); (c) we discontinue the services entirely or in part (see Section 16 on modifications); or (d) there has been an unexpected technical or security issue or problem, or fraudulent or illegal activities detected in your account. In most cases of minor violations, we will attempt to provide a warning or explanation, but for serious violations or emergencies, immediate termination may occur.
• Effect of Termination: Upon any termination of this agreement, whether by you or by us, the rights and licenses granted to you will cease immediately. You must stop using any Alan-1 services and (if applicable) delete any software from your devices (except those needed to play purchased games offline, which is your permanent copy). Any user content you have posted may or may not be deleted at our discretion (we might keep forum contributions as part of the record unless you specifically request removal, except as governed by our Privacy Policy for personal data). If we terminated your account due to a breach by you, we reserve the right to also cancel any pending orders (with refund or without refund, depending on the circumstances and whether the breach involved fraudulent activity). If you have any outstanding financial obligations to Alan-1 (for example, unpaid fees), those will survive and you’ll still owe them.
• No Refunds on Termination: If your account is terminated due to your violation of these Terms or other misconduct, you will not be entitled to any refunds for purchases or subscriptions (to the fullest extent permitted by law). For example, if we ban you for cheating, we are not obligated to refund you the cost of the game or any in-app purchases you made. In contrast, if we terminate the service through no fault of yours (like shutting down a service entirely), we would refund any prepaid amounts for periods you can no longer use (as stated in Section 16).
• Survival of Terms: Any provisions of these Terms which by their nature should survive termination shall survive the termination of your access to the services. This includes, by way of example, indemnities, releases, warranty disclaimers, limitations of liability, dispute resolution provisions, and general provisions like governing law, entire agreement, etc. Basically, the obligations and protections that would logically extend beyond your use of the service (like not suing us beyond the allowed limits, or protecting our IP rights) will remain in effect.
• Reactivation: If you voluntarily deleted your account, you might be able to reactivate it by contacting us, but we cannot guarantee retention of data (we might purge data after a while). If we terminated your account and you believe it was wrongful or you have remedied the issue, you can contact us to request reconsideration, but Alan-1 has no obligation to restore an account. Creation of a new account after termination (especially if we banned you) without our permission is a violation of these Terms.
  
  

• Jurisdiction and Venue: You agree that any legal action or proceeding arising under or relating to these Terms or Alan-1’s services shall be brought exclusively in the state or federal courts located in the State of Utah. You consent to the personal jurisdiction of such courts, and waive any objections on grounds of inconvenient forum or otherwise. In practice, this means if you have a dispute that leads to a lawsuit, you will file it in (or move it to) a court in Utah (likely in Salt Lake City or the appropriate county, possibly Tooele County if relevant). Alan-1 also retains the right to seek injunctive relief in any jurisdiction, if necessary to protect its intellectual property or confidential information.
• Local Law Compliance: Although the services are operated from the United States, we recognize that users might access them from other jurisdictions. If you use the Alan-1 site or purchase products from outside the U.S., you are responsible for compliance with any local laws. We make no representation that the content or products are appropriate or available for use in every locale. Those who access or use the service from jurisdictions prohibiting such use do so at their own risk.
• Consumer Protection Laws: We acknowledge that certain consumer protection laws (such as those regarding product warranties, privacy, or online transactions) of your state or country may apply to you and cannot be waived by contract. Nothing in these Terms is intended to limit your rights under those laws, and in the event of a conflict between such laws and these Terms, the mandatory provisions of those laws will prevail. For example, if you are a resident of a state that has stronger consumer protections in certain respects, those will be honored. However, where permissible, we still choose Utah law as the baseline governing law. This choice of law is not meant to deprive you of protections in your home jurisdiction that are non-waivable.
• No Application of CISG: The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply to these Terms or any transactions between you and Alan-1. We prefer these matters to be governed by domestic U.S. law as set forth above.
• Arbitration and Class Actions: (No mandatory arbitration clause is provided in these Terms at this time. Therefore, disputes will be resolved in court as stated, unless we mutually agree to alternative dispute resolution. Similarly, these Terms do not contain a class action waiver beyond what may be implied by the jurisdictional agreement. However, you and Alan-1 agree to resolve disputes individually and not on behalf of any class to the extent permitted by law.)
  
  

• Entire Agreement: These Terms (including any documents incorporated by reference, such as our Privacy Policy and any additional rules for specific services or promotions) constitute the entire agreement between you and Alan-1 regarding the use of our website, products, and services. They supersede any prior or contemporaneous understandings and agreements, whether oral or written, regarding the same subject matter. In other words, what’s written here is what governs – any statements by employees or on the website that are not part of these Terms are not binding (unless officially incorporated).
• No Waiver: No waiver by Alan-1 of any provision of these Terms or any breach or default shall be deemed a waiver of any other provision, or of any later breach or default of these Terms. If we do not enforce a right or provision under these Terms, it does not mean we have waived that right. For example, if you violate the Acceptable Use Policy and we don’t immediately take action, we still have the right to do so later or in another instance. Any waiver to be valid must be in writing and signed by an authorized representative of Alan-1.
• Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect. The invalid part will be deemed severed from the agreement, but that will not affect the validity and enforceability of the rest of the Terms. We will endeavor to amend the invalid provision in a manner that reflects the original intent as closely as possible, in a valid way.
• Assignment: You may not assign or transfer these Terms or any of your rights or obligations hereunder, in whole or in part, without Alan-1’s prior written consent. Any attempted assignment in violation of this provision is null and void. Alan-1 may freely assign or transfer these Terms (in whole or in part) as part of a merger, acquisition, sale of assets, or by operation of law, or otherwise at our discretion. These Terms will bind and inure to the benefit of the parties and their respective successors and permitted assigns.
• Relationship of Parties: You and Alan-1 are independent contracting parties. These Terms do not create any agency, partnership, joint venture, or employment relationship between you and Alan-1. Neither party has any authority to act on behalf of or bind the other in any manner. You are using our services as a customer or user, and nothing in these Terms makes you an agent or representative of Alan-1.
• No Third-Party Beneficiaries: These Terms are for the benefit of you and Alan-1 and not for the benefit of any third party. No person or entity who is not a party to these Terms shall have any right to enforce any term of these Terms. (The exception being that if we integrated something like an App Store’s terms requiring they be a beneficiary, but we haven’t explicitly included that here, so generally no third party can claim rights under this contract.)
• Including / Such as: The use of the word “including” or “for example” in these Terms shall be construed without limitation. So if we list some instances of a broader category, they are not exhaustive. The phrase “including, without limitation,” may often be implied even if not explicitly stated.
• Headings: Section headings and titles in these Terms are provided for convenience and organization only and shall not affect the interpretation of any provision. They are not legally binding or declarative of all content in that section; they’re just there to help you navigate this document.
• Notices: Alan-1 may provide you with notices, including those regarding changes to these Terms or other matters, by email, regular mail, postings on our website, or through the MLeS app, as determined appropriate. You may send notices to Alan-1 as described in the Contact Information section below. Electronic notices satisfy any legal communication requirements. It is your responsibility to keep your contact information (especially email) current so you can receive notices.
• Language: These Terms are written in English. If we provide a translation in another language, it is for convenience only. In the event of any conflict between the English version and a translated version, the English version will control.
• Export Laws: For users who download software or purchase hardware that might be subject to export laws: You agree to comply with all U.S. and foreign export control and trade sanctions laws. The software and products may not be exported or re-exported to certain countries or individuals prohibited by law. By using our services, you represent you are not located in, under control of, or a national or resident of any such prohibited country or on any such prohibited party list.
• Force Majeure: As noted, Alan-1 will not be liable for delays or failure to perform resulting from causes outside its reasonable control (force majeure events). This includes acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, natural disasters, etc. We will try to mitigate issues but can’t be held in breach for such events.
  
  

• Mailing Address: Alan-1, Inc., 47 S 50 W, Tooele, Utah 84074, USA.
• Phone: +1 (844) 442-5261 (1-844-44-ALAN1). Our customer support line is available for calls; please check our website for current support hours.
• Email: support@alan-1.com (for general inquiries and support) or legal@alan-1.com (for legal notices, including copyright/IP issues). (Note: Email addresses are provided for convenience; if you are sending an official legal notice, we recommend also sending a physical copy to our mailing address.)
• Website Contact Form: You can also reach us via the Contact Us form on our website alan-1.com/support or alan-1.com/contact – messages sent through that form will be directed to the appropriate department.
• In-App Support: If you are using the MLeS mobile app, there may be a support or feedback feature within the app that you can use to get in touch with us.
• Response Time: We strive to respond to customer inquiries promptly, typically within 1-2 business days for emails. Legal notices will be reviewed by our legal team and responded to as appropriate.
• Additional Resources: Be sure to check our Support page and FAQs for quick answers to common questions about orders, returns, technical issues, etc. We have manuals and guides for arcade setup and the MLeS platform available on our site.